Knowledge Base

KB8008: Transfer Calls and Place Calls On Hold

In this article we will show you how to transfer a call between extensions and how to place a received call on-hold.

Transferring calls

To transfer a call:

Step 1 - While you are on the call, select the transfer button

Step 2 - Enter the number for the extension you wish to transfer the call to and follow the on screen prompts.

Place calls on hold

To place a call on hold

Step 1 - To place a call on hold, just select the hold button whilst in call. To take the call off hold just press the same button

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